FAQ: Frequently Asked Questions
Welcome to the ArtyFx FAQ page, where we answer the most common questions about our services, process, and policies. Whether you’re exploring our offerings for the first time or collaborating with us on a project, you’ll find helpful insights here. If your question isn’t listed, feel free to contact us directly—we’re happy to assist!
1. About Our Services
Q: What types of graphic design services do you offer?
A: At ArtyFx, we offer a wide range of services, including:
- Branding and Identity Design (logos, brand guidelines, business cards, etc.)
- Print Design (brochures, flyers, packaging, magazines)
- Advertising and Marketing Graphics (digital ads, infographics, presentations)
- 3D Design, Custom Illustrations, and Vector Art
- Specialized services like event graphics, wall murals, and NFT design.
Check out our Services Page for more details.
Q: Do you work on custom projects outside your listed services?
A: Absolutely! We love exploring new creative challenges. Let us know your vision, and we’ll tailor a solution that fits your needs.
2. Collaboration and Process
Q: How do I start a project with ArtyFx?
A: Getting started is simple. Contact us via our Contact Page or email us at office@artyfx.com with details about your project. We’ll get back to you promptly to discuss your goals, timeline, and budget.
Q: How does the design process work?
A: Our process typically involves:
- Initial consultation to understand your needs.
- Concept development and creative brainstorming.
- Presenting initial drafts or mockups for your feedback.
- Refining the design based on revisions.
- Delivering the final files in your preferred formats.
Q: How many revisions do you provide?
A: The number of revisions depends on the project scope and package chosen. Typically, we include 5 revisions, but additional revisions can be arranged at an agreed-upon rate.
3. Timelines and Deadlines
Q: How long does it take to complete a project?
A: Timelines vary based on the complexity and scope of the project. For example:
- Logo designs: 5-7 days
- Full branding packages: 2-3 weeks
- Larger projects like brochures: 3-4 weeks
We’ll provide an estimated timeline during the consultation phase.
Q: Can you handle urgent projects or tight deadlines?
A: Yes, we offer expedited services for time-sensitive projects. Let us know your deadline, and we’ll do our best to accommodate your needs.
4. Payments and Pricing
Q: How much do your services cost?
A: Pricing varies based on the project’s scope, complexity, and requirements. Contact us for a custom quote tailored to your needs.
Q: What payment methods do you accept?
A: We accept payments via credit/debit cards, PayPal, and bank transfers. Specific instructions will be provided upon project agreement.
Q: Do you require an upfront deposit?
A: Yes, we typically require a 50% deposit before starting a project, with the remaining balance due upon completion.
5. Deliverables and File Formats
Q: What file formats do you deliver?
A: We provide files in industry-standard formats such as:
- Vector files: AI, EPS, or SVG
- Raster files: PNG, JPEG, or PSD
- Print-ready PDFs for high-quality printing We’ll ensure you have the formats you need for your specific use cases.
Q: Will I own the rights to the designs?
A: Yes, upon full payment, you will receive the rights to the final designs. We may retain the right to showcase the work in our portfolio unless otherwise agreed.
6. Support and Communication
Q: How do we communicate during the project?
A: We primarily communicate via email to ensure clear and detailed records of all discussions. For quicker updates or real-time conversations, we’re also available on WhatsApp, Telegram, Slack, Microsoft Teams, Skype, Google Chat, Signal, WeChat, Discord, or similar messaging platforms. This approach allows us to stay responsive and organized while keeping communication streamlined and professional.
Q: Can I request updates during the project?
A: Absolutely! We keep you informed at every stage and encourage regular feedback to ensure we’re aligned with your vision.
7. Cancellations and Refunds
Q: What is your refund policy?
A: Refunds depend on the project stage at the time of cancellation:
- If no work has begun, a full refund is issued.
- If work has started, a partial refund may be provided based on the amount of work completed. Please refer to our Terms & Conditions for more details.
Q: Can I cancel a project after it starts?
A: Yes, but cancellation fees may apply based on the project’s progress.
8. Miscellaneous
Q: Do you offer ongoing design support?
A: Yes, we provide retainer services for clients needing consistent design support. Contact us to learn more about our flexible plans.
Q: Can I see examples of your work?
A: Of course! Visit our Portfolio Page to view examples of our past projects and creative designs.
Q: Do you offer discounts for bulk or long-term projects?
A: We’re happy to discuss discounts for large-scale or ongoing collaborations. Let’s talk about how we can support your needs.
Need More Help?
If you didn’t find the answer you’re looking for, we’re here to help! Reach out to us directly at office@artyfx.com, or visit our Contact Page, and we’ll respond as soon as possible.